Delivery Information

Underlay Supplies currently delivers to anywhere within the Mainland UK. We can also deliver to Scottish Highlands, Northern Ireland & EIRE.

Below is our delivery charges and are inclusive of VAT:

£ Free Delivery – Mainland UK

£18 1st Roll £3 Additional – Scottish Highlands

£10.00 1st Roll £3 Additional – Northern Ireland

£33.00 1st Roll £3 Additional – EIRE

How long will it take to receive my order?

All orders placed before 1.30pm will be dispatched the same working day. We will ship on a next day delivery service but please allow 1-2 working days (Monday to Fridays, excluding bank holidays). If your new underlay is out of stock then delivery can sometimes take longer, however, your personal adviser will contact you to let you know asap and discuss when it is due back in stock. We have 2-3 deliveries a week so waiting will not be long if it is out of stock.

The day of your delivery

The day before your delivery, you will receive a text alert giving you an eta to ensure someone is home to received.
In the unlikely event that you have any problems with your delivery please contact us and we will do all we can to ensure that your problem can be resolved.

Cancellations and returns policy

If for some reason you need to cancel your order before delivery please let us know as soon as possible. If the goods have not been dispatched we will cancel your order and refund payment to your credit card. If the goods have already been dispatched we may be able to cancel the delivery, however, you will still have incurred the delivery charge. The balance of the account minus the delivery charge will be refunded.
If you have received the goods and wish to return them then this can be arranged provided that you pay the return shipping costs. The balance of your account minus the shipping costs will be refunded once we have received the goods back in good condition.
The goods must not have been cut into and should be wrapped. If you wish to return a product, please inform us by e-mail or call on 01772 367070 within 28 days of delivery. We regret that we cannot accept returns once the underlay has been cut into or used in any other way.