Terms & Conditions

What you can expect from Underlay Supplies.

Please read the following terms & conditions carefully. We would recommend that you print off and keep a copy of these Terms and Conditions for future reference.

Underlay Supplies – Terms and Conditions

Thank you for considering Underlay Supplies. We want you to be delighted with your new underlay and to help your purchase go as smoothly as possible we have produced the following guide so you will know exactly what to expect from us.

Payment by credit or debit card

Payment using a debit card or credit card is required at the time of order. Payment is made via Paypal, one of the most secure payment methods on the Internet today. YOU DO NOT NEED TO HAVE A PAYPAL ACCOUNT TO PAY. Underlay Supplies will automatically acknowledge your order via e-mail. If, for any reason, your goods have not been dispatched within 30 days of your order being placed you have the option to cancel your order and receive a full refund.

“We do not store credit card details nor do we share customer details with any 3rd parties”

Cancellations and returns policy

If for some reason you need to cancel your order before delivery please let us know as soon as possible. If the goods have not been cut/dispatched we will cancel your order and refund payment to your credit card.

If the goods have already been cut/dispatched we may be able to cancel the delivery, however, you will still have incurred the delivery charge. The balance of the account minus the delivery charge will be refunded.

If you have received the goods and wish to return them then this can be arranged provided that you pay the return shipping cost. The balance of your account minus the shipping costs will be refunded once we have received the goods back in good condition. If you received free delivery you will be charged the delivery rate for your area.

The goods must not have been cut into and should be wrapped. If you wish to return a product, please inform us by e-mail sales@underlaysupplies.co.uk or call on 01772 367070 within 14 days of delivery.

We regret that we cannot accept returns once the underlay has been cut or used in any other way.

Your Guarantees

Underlay Supplies want you to be totally satisfied with your underlay. It is unlikely that you will experience a problem. If, however, a defect becomes apparent please contact us and we try to rectify the problem.

Please inspect your underlay upon arrival and before fitting.

In the unlikely event that your goods are faulted on arrival please let us know within 7 days of delivery. Your underlay can then be returned for either a full refund or replacement.

For your concerns to be resolved we sometimes require the benefit of an inspection. We therefore reserve the right to have the underlay inspected by a manufacturer’s representative before work can be carried out.

Any visual fault must be reported within 14 days.

Size Tolerance

All sizes quoted are approximate. Very slight variations are unavoidable and a tolerance of plus or minus ½” (1.25cm) is allowable in accordance with clause 3 of British Standard 3655 of 1981.

Thank you for visiting Underlay Supplies. If you have any further queries or concerns please do not hesitate to contact us.